“Those who plan do better than those who do not plan, even though they rarely stick to their plan.” ~ Winston Churchill
With 30+ years as a legal costs expert Will saw that the traditional law costs firm and the bill at the end at the end of the matter was a thing of the past shortly after the publication of the Woolf Access to Justice report in 1996.
Customers of any type need certainty of cost and the approach taken by law firms in providing little or no costs information at the outset and then monitoring the costs throughout the lifecycle of a project was outdated. Taking inspiration from the late great Colin Champan who said '' Simplify, then add lightness'' his approach to process, Quality Management, and projects is for the approach to be as lean and agile as it can be. The adoption of the 7 Quality Management Principles into the traditional instructed firm client environment into one where the client is the customer is key to his approach. Branching out into Legal Project Management or as he thinks of it, Matter Management, he brings a detailed understanding of QMS into project management and auditing. Holding certification in Legal Project Management from the International Institute of Legal Project Management as well as being a CQI/IRCA certified QMS ISO9001:2015 associate auditor (PCQI) he leads the specialist matter management and auditing team and together with Susanna provides the nucleus of the Quality Management Systems team.
Organisations should think of themselves as a Project and should be undertaking constant reviews of themselves to ensure that the business is fit for purpose.
With expertise within the professional services sector he is able to audit to the ISO 9001:2015 standard in addition to specialised audits relating to process and procedure and matter lifecycle within both public and private sector legal terms as well as being able to provide detailed audits for Funders, ATE providers, banks and other interested parties.
Dr Susanna Whawell leads the research and data analytics element of the business. She's been described by her peers as having 'a passion for excellence'.
Susanna holds an MBA from Loughborough University, and her Ph.D. was awarded by Alliance Manchester Business School, recognised as one of the leading business schools globally.
Specialising in understanding the impact of organisational and leadership factors on non-linear careers, she is a mixed methods researcher and has more than 20 years' experience in operational and analysis roles across a number of sectors. She is a Fellow of the Institute of Leadership and Management, has published in a number of industry and academic journals, and is a speaker at industry and academic conferences. She has also recently been asked to teach at Alliance Manchester Business School.
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